Product Warranty
At Waggy Woofs, we take pride in crafting bold, durable, and high-quality products that you and your furry friends will love. To back this up, we offer a lifetime warranty from the date of purchase, covering defects in materials and workmanship during normal use.
What’s Covered:
- Defects in materials or stitching
- Hardware failure or other component issues under normal use
What’s Not Covered:
- Normal wear and tear from everyday adventures
- Damage due to misuse, neglect, or improper care
- Alterations or modifications to the product
- Products purchased from unauthorized sellers
- Chewing!
How to Claim Your Warranty:
- Email us at hello@waggywoofs.ca with your order number and a description of the issue.
- Include clear photos of the defect.
- Our team will review your claim within 2 business days and provide a repair, replacement, or refund, based on the issue.
We believe in making this process hassle-free because your satisfaction is our top priority! For any other questions or support, don’t hesitate to reach out. Let’s keep your furry friends looking bold and stylish with gear that lasts!
