We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

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We accept a variety of payment methods to make your shopping experience as convenient as possible. On our store, you can pay using major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shopify Payments. If you have any questions or need assistance with your payment, our customer support team is here to help!

Our products come with a one-year limited warranty covering defects in materials and workmanship under normal use.

For further details please review our Warranty Policy

Yes, we offer gift cards! Our gift cards are a perfect gift for dog lovers and can be used to purchase any of our unique and rebellious dog accessories. You can choose the amount and send it directly to the recipient via email. To purchase a gift card, visit our Gift Cards page on our website. If you have any questions, feel free to contact our customer support team.

Yes, you can track your order! Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package. Simply click on the link provided in the email or enter the tracking number on the carrier’s website.

If you have any issues or need further assistance with tracking your order, please contact our customer support team.

To apply a discount code or promotion to your order, follow these steps:

1. Add items to your cart: Select the products you want to purchase and add them to your shopping cart.

2. Go to checkout: Click on the shopping cart icon and proceed to checkout.

3. Enter discount code: On the checkout page, find the field labeled “Discount code” or “Promo code” and enter your code.

4. Apply the code: Click the “Apply” button to see the discount reflected in your order total.

5. Complete your purchase: Finish the checkout process by entering your shipping and payment information.

If you have any issues or the discount doesn’t apply, contact our customer support team for help.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For full details, please review our shipping policy

Yes, we ship internationally! We are thrilled to bring our unique and rebellious dog accessories to furry friends around the globe. Please note that shipping rates and delivery times may vary depending on the destination, and import fees may apply. For more information on international shipping, feel free to contact our customer support team.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located on our dedicated sizing page!

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Currently, we do not offer wholesale options. However, we plan to introduce wholesale opportunities in the future. Stay tuned for updates and announcements regarding our wholesale program!

Yes, we are always on the lookout for enthusiastic influential product reviewers who share our passion for unique and rebellious dog accessories. If you’re interested in becoming a product reviewer for Waggy Woofs, please reach out to us with your details and a brief introduction. We’d love to hear from you and see how we can collaborate!

Please reach out to hello@waggywoofs.ca